Palm Beach County holds 39 municipalities, and the companies working here rarely sit in only one of them. A firm signs a lease in Boynton Beach. Three years later it opens a second office in Jupiter, and the IT provider knows one building well and the other not at all. Downtown Computer Services covers the county as a whole, so the rack in the second office gets the same treatment as the one at headquarters. We provide IT services in Palm Beach to small and mid-sized businesses, nonprofits, and educational institutions. Our county office is at 3835 NW Boca Raton Blvd. in Boca Raton, and we have been doing this work since 1995.
Since 1995
serving South Florida businesses
Covering a county means covering every address a client operates from, not the one closest to us. Two offices in the same county are two networks. Boynton Beach has its own circuit, its own firewall, its own switch, its own set of workstations. Jupiter has another set, bought at a different time, from a different vendor, probably by a different person. Nothing matches except the company name on the door.
That gap is where most Palm Beach IT services stop. One office gets a contract, the other gets whoever is available, and when the file share stops syncing between the two, nobody owns the problem.
An IT company in Palm Beach that covers both sites starts with an inventory. Every workstation, server, switch, firewall, and access point at each address, with age, warranty status, and what it actually does. That list is usually the first document a client has ever seen covering all of their equipment at once.
Then the sites go into one panel. We run NinjaOne for monitoring and device management, so patch status in Jupiter and disk health in Boynton Beach appear on the same screen. Our network services hold to the same standard at both addresses.
Tickets arrive through four channels: phone, email, the ticket portal, and chat. All four land in Halo, and it makes no difference which office they came from. When something needs hands on a keyboard, we connect through ScreenConnect at REMOTE ASSIST.
So IT services in Palm Beach can mean one location or five. The billing changes. The method does not. Companies shopping for computer services in Palm Beach County usually want two things: someone who answers, and someone who already knows what is installed. IT solutions in Palm Beach that skip the second part end up repeating the same discovery work every quarter. An IT service in Palm Beach only gets cheaper once somebody has written down what is there.
Computer network infrastructure on a site is a short list of physical things you can point at. Switches. Access points. The cabling between them, the firewall at the edge, the circuit behind it. When one of those is wrong, everything above it looks broken to the person trying to work.
A suite in an older building in Highland Beach and a new office in a business park in Royal Palm Beach do not hand you the same problems. On the coast, the cabling was pulled by a tenant two leases ago, none of it is labeled, and part of it disappears behind drywall. Out west the runs are clean and the patch panel is neat, and then someone has added a desktop switch under a credenza to get four more ports.
Site surveys turn up the same findings year after year. Nobody remembers which of the four switches in the rack does what. An access point hangs where the electrician found a beam rather than where people sit. A server lives in the supply closet next to the printer paper with the door shut. Computer network infrastructure in North Palm Beach and Tequesta often ends up in whichever room had a spare outlet, and near the water the salt air works on it from there.
We document before we touch anything. Every port, every run, every device, labeled at both ends. After that the work in South Palm Beach, Riviera Beach, Palm Beach Gardens, and Boynton Beach is ordinary: replace what is failing, move what sits in the wrong place, put the rest under monitoring. Structured cabling work is ours as well, so the labeling does not get subcontracted to whoever pulled the wire.
IT optimization follows the map. Once it exists, a slow shared drive in North Palm Beach often turns out to be a duplex mismatch on a ten-year-old switch rather than a bandwidth problem. IT optimization in South Palm Beach can come down to moving one access point and changing nothing else.
Two questions decide whether a backup is real. Are copies being made, and has anyone restored one.
We run data backups on Cove Backup and Veeam, with a local copy for speed and a cloud copy for the case where the local copy went down with the building. Servers, workstations holding anything of value, and Microsoft 365 mailboxes. Retention gets set by what the business actually has to keep, which for an accounting client runs longer than for a design studio.
Restores get tested. That is where audits go sideways. A dashboard can show green for two years and the first real restore still fails, because the agent quietly stopped covering a drive added in year two and nobody watched the job size closely enough to notice. Data backups in Highland Beach and North Palm Beach get the same restore test as everywhere else for exactly that reason.
Cloud data storage raises a different question: once files leave the local server, where do they live and who can reach them. Cloud data storage in South Palm Beach and Palm Beach Gardens usually means Microsoft 365 with a mix of SharePoint, OneDrive, and one leftover network drive nobody retired. We map permissions, retire the leftovers, and set sharing rules so a departing employee does not walk out with a personal sync of the shared folder. The mechanics sit on our data backup and recovery and cloud services pages.
The Backup Health Review is free and makes a reasonable starting point. We check what is backed up, what is not, and whether a restore has ever been run.
A firewall installation takes half a day and lasts a decade. We size the unit to the circuit and the headcount, configure it on the bench, and swap it in after hours so nobody loses a workday. Firewall installation in Riviera Beach and Palm Beach Gardens often happens alongside a circuit change, since the two touch the same wiring.
The year afterward matters more. Firewall management means somebody owns the rule set: who opened a port for a vendor in 2019, whether that vendor still works with you, and what happens to the rule when they do not. Rules accumulate. Nobody removes them.
The findings are dull and common. A firewall running on the factory password for a third year. Firmware that stopped receiving updates before the current bookkeeper was hired. VPN accounts for four people, two of whom left. All three turn up in the same cabinet often enough that we look for them together.
Firewall management in North Palm Beach and Royal Palm Beach runs on a schedule: quarterly rule review, firmware inside a maintenance window, alerting tied into the monitoring already in place. Equipment details sit on the firewall and perimeter security page.
Most IT companies in Palm Beach County name the county and leave it at that. Here is the actual list, grouped the way the county splits.
Palm Beach, Singer Island, Manalapan, Ocean Ridge, Highland Beach, Juno Beach, Briny Breezes, South Palm Beach. Older buildings, tight utility rooms, and salt air that finds any server closet without real ventilation. Equipment on the barrier islands ages faster, so replacement schedules here run shorter than inland.
Jupiter, Tequesta, North Palm Beach, Palm Beach Gardens, Riviera Beach. The county runs roughly seventy kilometers north to south, and these are the longest drives from our office. Visits up north get planned as a block for the day rather than squeezed between two other calls.
West Palm Beach, Lake Worth, Boynton Beach, Delray Beach, Boca Raton, Atlantis. Most of our client density sits here, inside a short drive of the Boca Raton office, which is why same-day onsite work is easiest in this band. City-level detail lives on our IT services in Boca Raton page.
Wellington, Royal Palm Beach, Loxahatchee Groves. Newer construction and more distance between addresses, which matters when one company runs two sites out here and expects both handled on a single visit.
Our county office is at 3835 NW Boca Raton Blvd., Suite 200, Boca Raton, FL 33431. The phone is (561) 560-2600. That office holds a 5.0 rating across 30 Google reviews.
Devices at every site run under NinjaOne for patching, monitoring, and alerts, so a failing drive in the second office surfaces before the user does. Coverage takes in workstations, servers, switches, and firewalls at each address. Billing is a fixed monthly figure.
Before a purchase or a move, someone has to count what you already own and what it can still do. We produce the equipment inventory, the refresh schedule, and the budget numbers behind both. Then you decide what happens next.
Microsoft 365 and Azure builds, migrations off aging local servers, and the permission cleanup every migration turns out to need. Licensing gets checked against actual headcount instead of last year's. The free Cloud Protection Assessment covers what is already running.
Endpoints run SentinelOne, with Blackpoint Cyber and Huntress behind it for detection and response. Mail is filtered through MailProtector, and IRONSCALES handles phishing. Alerts reach us first and reach you when a decision is needed.
For a company with no internal technical staff, we are the department. For a company where one person carries everything, we take the evening cutovers and the vendor calls. Co-managed arrangements divide the work by written agreement.
Cove Backup and Veeam, with local and cloud copies for servers, key workstations, and Microsoft 365 data. Restores are tested on a schedule instead of on the day you need one. Retention is set client by client.
Structured cabling, patch panel work, and labeling for offices that never had any. New suites get clean runs, older buildings get a survey first. We handle the low-voltage side of moves and buildouts.
Phone systems and internet circuits arrive together and fail together. We size the circuit, coordinate the carrier install, and configure the equipment on your side of the demarc. Vendor support calls are ours to make.
Deployment covers handsets, extensions, call flow, and the network settings that keep calls clean under load. Quality complaints usually trace back to a switch, so that is where we look first. Moves and adds run as tickets.
When a circuit drops, you call us instead of sitting in a carrier queue. We hold the account details, open the ticket, and escalate it. You hear what is happening while it is happening.
A second circuit from a different carrier, with automatic failover at the firewall, so a cut fiber does not close the office. Failover gets tested after install and again during maintenance windows. Cellular backup works for smaller sites.
Four ways to reach us: phone, email, the ticket portal, and chat. Everything becomes a ticket in Halo, including a call placed to a technician’s mobile.
Nine technical people cover the work. Five help desk technicians, two field engineers, two network administrators. Most have been doing this for over twenty years, hold degrees in computer science, and carry various Microsoft certifications. We earned Microsoft Platform Partner certification in 2015 and a Microsoft SMB Partner award in 2019, and we buy and support directly through Microsoft, Amazon, Dell, and Cisco.
Two field engineers for a county this size is a real constraint, and it shapes the calendar. Onsite visits are planned and grouped by geography, while remote work handles anything that does not need a person in the room. Most tickets close the day they arrive.
Hours are 8:00 AM to 6:00 PM, Monday through Friday. Weekends by arrangement. Outside those hours a technician is on call, voicemail and tickets are watched, and priority items get picked up. Cutovers and emergency work usually land in the evening or on a weekend, because that is when the office is empty. Some clients hold the direct mobile number of the engineer assigned to them.
We keep stock: PCs, servers, switches, firewalls, memory, drives, most of it bought through the same vendor channels we use every week. When something dies, a loaner goes out while the repair happens, and field engineers carry a parts kit for the small failures. About 20% of team capacity stays unbooked and held for emergencies.
We bill a fixed monthly fee, starting at $250 per month for clients in a managed environment. The figure is set after we count what is there.
Three things move it: how many devices, how many locations, and which services sit in the package. Devices are the obvious one. Locations are the one people underestimate. A twelve-person company split between a suite in Wellington and a second office in Jupiter costs more to run than a twenty-person company in one building, because the second address brings its own firewall, its own circuit, and its own drive time. Packages get built per client against the real equipment list and the available budget.
There is no contract term. Clients can stop at any point, which puts the pressure on us monthly rather than at renewal. Retention sits close to 100%.
Onboarding runs 7 to 30 days from signature to full coverage, depending on how much documentation already exists and how many sites are involved.
The work shifts by vertical. Accounting firms run on filing deadlines, which decides when maintenance can happen and when it cannot. Law firms need document systems that hold up under discovery and mail that never quietly disappears. Medical practices and dental offices carry patient records and imaging, so backups and access control get the most attention there. Engineering firms push large files across the network all day, which puts the load on switching and storage rather than the endpoints. Financial companies come with their own audit requirements and vendor platforms.
We also work with construction companies here in South Florida, where the office stays put and the job trailer does not.
All of them. Every municipality in Palm Beach County sits inside our service area, and onsite visits reach any address in it. In practice the work concentrates in Boca Raton, Delray Beach, Boynton Beach, and Lake Worth, with regular site work north in Palm Beach Gardens, North Palm Beach, Jupiter, and Tequesta. Coastal towns such as Highland Beach, South Palm Beach, Manalapan, and Ocean Ridge are covered on the same terms. The farther north the site, the more we plan the visit in advance instead of fitting it into the same afternoon.
Yes, and it is a large share of what we do. A company with a suite in Boynton Beach and a second office in Jupiter has two circuits, two firewalls, and two sets of equipment bought at different times. We inventory both, put them under one monitoring panel in NinjaOne, and route tickets from both addresses through Halo. One vendor answers for the file share that stops syncing between them. Billing reflects the second location, since a second site adds equipment and drive time.
Pricing starts at $250 per month, billed as a fixed monthly fee for clients in a managed environment. The final number depends on device count, how many locations you run, and which services sit in the package. We build the package after counting what you have rather than quoting from a menu. There is no contract term, so you can stop at any point. Retention sits close to 100%, which is the number we would rather be judged on than a contract length.
A technician is on call outside business hours. Voicemail and the ticket queue are watched after 6:00 PM, and priority items get picked up when they come in. Some clients hold the direct mobile number of the engineer assigned to their account. We are a business-hours shop, and we would rather say so than promise a night shift we do not staff. Cutovers, emergency work, and installs that would disrupt a workday are usually scheduled for the evening or a weekend.
We survey the site before quoting anything. Older buildings on the coast usually have cabling from earlier tenants, unlabeled runs, and a rack nobody has opened in years. The survey produces a map: what each switch does, where each run terminates, what is live and what is abandoned. From there the work gets staged, with failing and unsupported equipment first and cosmetic items last. Some of it is cabling work, and we handle that side ourselves rather than subcontracting the labeling to whoever pulled the wire.
Between 7 and 30 days from signature to full coverage. The short end applies to a single office with current documentation and a manageable device count. The long end applies when there are multiple sites, no inventory, missing admin credentials, or equipment that has to be replaced before monitoring can be deployed. During onboarding we install NinjaOne agents, document the network, take over vendor accounts, and set up backup jobs. You keep working through all of it, and nothing gets cut over during business hours without a plan.
Start with the free Business Continuity Readiness review. We look at what would actually happen to your business if a server, a circuit, or an entire office went offline tomorrow, and we put the answer in writing. Nothing is attached to it. Call (561) 560-2600 or email info@downtowncomputers.com and we will schedule it around your week. We would like to be your trusted IT partner in Palm Beach County.
