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Remote Support

Downtown Computer provides fast on-demand remote support to small and medium-sized businesses in Florida and beyond.

Phone-based tech support has already become a thing of the past. It is time to take advantage of fast and secure remote support provided via a reliable software solution. Send us a request, and we will quickly fix your problems in a live support session.

How it works: with our support solution installed on your machine, you simply enter a support key or click on a link, and our support engineer immediately connects to your computer to resolve issues remotely. He can see your screen and control your mouse and keyboard – as if he were sitting right in front of your computer. The total time required to fix a problem is significantly minimized. Besides, it is even possible to resolve tech issues without interrupting the end user.

Why choose remote support by Downtown Computer?

  • Immediate connection (through firewalls as well);
  • Convenient initiation of support sessions;
  • Minimized time of problem solving;
  • Both attended and unattended support;
  • High security level;
  • Cross-network and cross-platform solution (both Mac and Windows supported);
  • End users can work uninterrupted.

IT Consulting Fort Lauderdale

Let Us Take Care of Your Company's IT Needs

Downtown Computers has been providing IT services for Corporate Florida since 1995. Having started as a "break/fix" company, today we offer a comprehensive range of technology services that meet the needs of any small or medium-size company in Florida, US: IT support, IT consulting, cloud solutions, managed network services, IT security, structured cabling and more. You benefit by having a "One-Call" solutions provider.

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