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Remote Support

Downtown Computer provides fast on-demand remote support to small and medium-sized businesses in Florida and beyond.

Phone-based tech support has already become a thing of the past. It is time to take advantage of fast and secure remote support provided via a reliable software solution. Send us a request, and we will quickly fix your problems in a live support session.

How it works: with our support solution installed on your machine, you simply enter a support key or click on a link, and our support engineer immediately connects to your computer to resolve issues remotely. He can see your screen and control your mouse and keyboard – as if he were sitting right in front of your computer. The total time required to fix a problem is significantly minimized. Besides, it is even possible to resolve tech issues without interrupting the end user.

Why choose remote support by Downtown Computer?

  • Immediate connection (through firewalls as well);
  • Convenient initiation of support sessions;
  • Minimized time of problem solving;
  • Both attended and unattended support;
  • High security level;
  • Cross-network and cross-platform solution (both Mac and Windows supported);
  • End users can work uninterrupted.

Downtown Computers:

Let Us Take Care of Your Company's IT Needs

Downtown Computers has been providing IT services for Corporate Florida since 1995. Having started as a "break/fix" company, today we offer a comprehensive range of technology services that meet the needs of any small or medium-size company in Florida, US: IT support, IT consulting, cloud solutions, managed network services, IT security, structured cabling and more. You benefit by having a "One-Call" solutions provider.

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